1. Introduction
Welcome to EB333. This Privacy Policy explains how we collect, use, and protect your personal information when you use the EB333 platform.
By using our website and app, you are considered to have accepted this Privacy Policy. Please read the full document carefully before using our services.
This Privacy Policy is developed in accordance with international data protection laws and best practices. Your data may be collected when you register, place bets, make transactions, or use any other service on the EB333 platform.
2. What Data We Collect
Eb333 collects two types of information — what you provide directly, and what is collected automatically.
What you provide directly:
| Data Type | Example | When It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration & KYC Verification |
| Contact Information | Email address, phone number | At the time of account creation |
| Financial Information | Bank account, bKash/Nagad number | During deposits and withdrawals |
| Identity Verification Documents | Passport, driving licence, utility bill | At the time of identity verification |
Automatically Collected:
- IP address, device type, and operating system.
- Browser type and language settings.
- Which pages you visit, how long you stay, and where you come from.
- Betting activity, game history, and transaction records.
- Login and logout time records.
- Cookies and session data (see Section 6 for details).
3. How We Use Your Information
EB333 uses your data only for specific, limited purposes, as detailed below:
- Account Management: To create, verify, and maintain your account.
- Identity Verification (KYC): To meet legal obligations related to fraud prevention and anti-money laundering.
- Transaction Processing: To process deposits and complete withdrawal requests.
- Customer Support: To respond to your questions, complaints, and requests.
- Promotional Communications: To send you offers and updates, with your consent (which you can withdraw at any time).
- Your Security, Guaranteed: To detect and prevent suspicious activity.
- Platform Improvement: To analyse user experience and further improve our services.
- Legal Obligations: To provide information as required by relevant authorities.
Eb333 never sells your data to advertisers or commercial entities.
5. Data Security Measures
EB333 uses industry-leading technology to ensure the highest level of protection for your data:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An extra layer of security every time you access your account.
- Firewall Protection: Advanced firewall system to prevent unauthorized access.
- Secure Servers: All data is stored on secure, encrypted servers.
- Regular Security Testing: Regular audits are conducted by independent security specialists.
- Staff Training: Only authorized staff can access user data, and all personnel undergo regular privacy training.
- Data Breach Protocol: In the event of an incident, users are notified within a defined timeframe.
Please note that no transmission over the internet is 100% secure. Keep your password confidential and report any suspicious activity to us immediately.
6. Cookies Policy
The eb333 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions and storing security tokens | Deleted at end of session | |
| Remembering your language, theme, and other preferences | 1 year | |
| Site usage analytics and improvement | 2 years | |
| Improving page loading speed | 1 year |
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
7. Your Rights
As an eb333 user, you have the following rights over your own data:
To exercise any of these rights, please reach out to our support team. We typically process requests within 30 business days. In some cases, legal obligations may prevent us from fully erasing certain data — if so, we will explain the reason to you.
8. Data Retention Period
EB333 does not retain personal data beyond what is necessary. The general guidelines are:
- All data is retained for as long as your account remains active.
- Even after account closure, transaction records are typically retained for up to 5 years in accordance with legal obligations.
- KYC documents are retained in accordance with regulatory authority guidelines.
- If you withdraw your marketing consent, your information is removed from our marketing list immediately.
- Once the retention period expires, data is securely deleted or anonymised.
9. Protection of Minors
EB333 is intended exclusively for adults aged 18 and over. We never knowingly collect information from or provide services to minors.
Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
10. Changes to the Privacy Policy
EB333 reserves the right to update this Privacy Policy as needed. For any significant changes:
- Prior notice will be sent to your registered email.
- You'll be notified of any changes when logging into the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:
- Email: support@eb333.ws
- Live Chat: Click the chat button at the bottom right of the platform.
- Help Centre: eb333.ws/help-center
Our data protection team is available 24/7 and typically responds within 24 hours.